We're Here for Your Beer

Frequently Asked Questions / Support

Q: Can I order a replacement part?

A: Yes, a list of parts and prices are listed here. All prices include free shipping. Fill out the Contact Us form below to order part.

Q: I’m pulling the handle but don’t hear anything (no power)

A: Make sure your batteries are fresh and inserted into the machine correctly or the machine is plugged into the wall

Q: I hear the pump running but no beer comes out

A: Make sure the draft tube is inserted into the can or bottle, and the canister is turned to the lock position on the base.

Q: I inserted the draft tube into the can or bottle, hear the pump running but no beer comes out

A: Our machines dispense beer under pressure. No pressure, no beer. Turn the canister off the base and inspect the black o-ring around the clear collar at the bottom of the canister. If the o-ring is twisted, adjust until it’s laying flat in the groove.

Q: I inserted the draft tube into the can or bottle, I hear the pump running and the o-ring is not twisted, but there is still no beer coming out

A: Remove the o-ring, wash it off with warm water and re-install in the groove making sure it’s not twisted.

Q: I tried everything above, the pump is running but there is still no beer coming out

A: Contact us at Support below so we can send you a new o-ring

Q: Why do some beers taste better through Fizzics than others?

A: Foam quality and retention will vary depending on beer style. For the very best results, pull the handle toward you to dispense 2/3 glass of beer. Release handle. Push handle backward for 1 second to dispense creamy Micro-Foam. Add beer or Micro-Foam as desired.

Q: Why am I getting so much foam?

A: Rinse glass out with water. Hold glass at a 60 degree angle directly under faucet while pulling handle toward you to dispense beer. The goal is to minimize the amount of “bad” foam in the glass during the initial pour. Release handle. Push handle backward for 1 second to dispense creamy Micro-Foam. Add beer or Micro-Foam as desired.

Q: Why is there sometimes beer left in my bottle or can after pouring a beer?

A: Due to the different thicknesses of glass bottles and the curvature of the bottom of cans, the length of the draft tube must be limited to accommodate as many cans and bottles as possible. If there’s any beer left in a can or bottle, add to your glass or swig it!

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Fizzics Systems

Shipping
If you place an order before noon, your order will be processed and shipped on the same business day. If an order is placed after noon, it will be processed and shipped on the next business day. Business days include Monday-Friday.

International shipping does not include import regulations, payment of import duties and taxes. Please note, customers are responsible for any and all import taxes, duties, custom fees, etc.